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Frequently Asked Questions

Q: Is Southeastern Virginia Health System a free clinic?

A: No, SEVHS is not a free clinic. SEVHS is a community health center that offers primary care to everybody. SEVHS accepts patients with or without health insurance. Payments for services are based upon a sliding fee scale.

Q: What is a sliding fee scale?

A: It is a discount. A sliding fee scale means that your payment is based upon your household income and family size. To apply for the sliding fee scale, you are required to show proof of household income by providing two current pay stubs or a W-2 form. If you have no household income, you must attest to that fact in writing.

Q: Do I have to live in the same city as Southeastern Virginia Health System office locations to be seen?

A: No, there are no current residential restrictions. SEVHS sees patients from many communities throughout Virginia.

Q: I have insurance, does Southeastern Virginia Health System accept insurance?

A: Yes, SEVHS accepts uninsured as well as underinsured patients. Your fees will be calculated according to a sliding fee scale, which is based upon your household income and family size.

Q: Are you accepting new patients?

A: Yes, we are accepting new patients.

Q: How do I make an appointment?

A: Simply call any one of our offices to schedule an appointment.

Q: Where are SEVHS offices located?

A: SEVHS offices are located in the following areas: Newport News, Hampton, Chesapeake, Virginia Beach, Suffolk, Franklin, and Mathews County.

Q: What should I bring with me to my appointment?

A: You should bring a government-issued picture identification card that is unexpired, your insurance card if insured, current medications or a list of any medications that you are currently taking and, of course, your nominal fee. To apply for the sliding fee scale, you must bring your last 2 pay stubs or other proof of household income. Plan on arriving for your appointment at least 30 minutes early to complete the patient registration process.

Q: What forms of payment do you accept?

A: SEVHS accepts as payment: cash, checks, Master and Visa credit cards, and debit cards only when used as a credit.

Q: How can I get a copy of my medical record?

A: We need to receive a medical records release form signed by you before your records can be released. You may also be able to pick up your records in person, however, please allow sufficient time for your records to be retrieved and printed as same-day requests cannot always be fulfilled. You should have your photo id ready when picking up your records in person. You may also incur a small fee when you opt to pick up your records in person.

Q: Do you do pregnancy testing?

A: Yes, we can perform pregnancy tests.

Q: Do you perform tests for Sexually Transmitted Diseases and HIV/Aids?

A: Yes, we can perform these tests, however, you must make an appointment to see a physician who will then be able to order these tests. Also, you may wish to consider contacting your local Health Department who can also perform these tests often at no charge.

Q: Do you have same-day appointments?

A: If we are able to accommodate same-day appointments we certainly will. Call to check the schedule availability.

Q: Do you speak Spanish?

A: Yes, we have Spanish interpreters at many of our locations. Please ask if you need to speak to someone that speaks Spanish.

Q: What exactly is the Joint Commission?

A: SEVHS is accredited by the Joint Commission. The Joint Commission is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided to accredited organizations. Information about the accredited organizations may be provided directly to The Joint Commission at 1-800-994-6610. Information regarding accreditation and the accreditation performance of individual organizations can be obtained through The Joint Commission’s web site at

If you have any other questions not answered here, please contact one of our offices for additional information.

Quality healthcare within reach
A 501(c)(3) organization

Hours of operation:
Monday-Friday (8:00am-5:00pm)
*Hours may vary due to COVID-19

It's seeing a patient smile. It's offering a helping hand. It's knowing what you do matters. It's a million things, big and small.